Please read the product description carefully before placing any order, as the products, once purchased, cannot be exchanged, returned or cancelled.

Our products are handmade, and therefore are one of a kind. Your purchase may differ slightly from the image on the website, and there may be minor irregularities in the form of colour variations as well as slight difference in the gemstones itself.

While we aim to provide an accurate image and description of the products on the website, certain weights, measures and image descriptions are provided for convenience purposes only. Gemstones and Semi-precious stones are naturally occurring minerals and therefore each stone differs from the other. Furthermore, all our products are intricately handcrafted. This may lead to slight irregularity in the colour and design. 

Some items may appear slightly larger or smaller than the actual size, or slightly different in colour, due to screen defaults and photography techniques. 

Requests for returns or exchange will not be entertained due to any of these irregularities. 

We are available on WhatsApp as well as virtual meetings (by appointment only). You have our full support you as we want to make you feel assured before making your purchase.

As jewellery is a precious and high value item, we do not entertain any cancellations so please make your purchase thoughtfully.

We offer repairs for all our products. Kindly contact us at Please note, the cost of repairs and shipping shall be borne by you.  

We will not be liable for any accidental or unique damage that is the result of use and/or wear and tear of the product.   

We do not guarantee that the quality of products, services, information, or other material purchased or otherwise obtained by you will meet your expectations, or that any errors in the service will be corrected.